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Enhanced Customer Experience Management

Upgrade Your Brand Experience with Powerful Analytics and Management Tools

Our Social Customer Experience Solutions

Social Listening

  • Industry-leading, 80% accuracy sentiment analysis
  • Gather unbiased, unsolicited information on your audience
  • Real-time monitoring
  • Monitor campaigns
  • Instant Alerts
  • Competitor Tracking
  • Listen to thousands of sources: social media, RSS outlets, blogs, website, etc.
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Strategic Planning

  • Easy campaign and content creation scheduling
  • Repeat posts or campaigns weekly, monthly, or yearly
  • Track creation progress
  • Manage content with KANBAN-style workflows
  • See your strategy in month, week, or day views
  • Organize assets
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Team Collaboration

  • Automatic publishing to social platforms
  • Approval for content and assets on each post
  • Align teams through tagging and instant updates
  • Utilize influencers without giving them your passwords
  • Preview content as it will look in the platform before publishing
  • Manage assets with an image gallery
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Customer Engagement

  • Custom queues
  • DMs, comments, or @mentions are auto-categorized according the rules you set
  • Flag high priority DMs, comments, or @mentions
  • Team Members can claim and own incoming messages
  • Built to flow with your team organization, not the other way around
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Employee-Generate Content

  • Compliance-enabled content creation phone app
  • All employees contribute to content gathering
  • Capture a company event or happy customer
  • Upload images to a universal gallery
  • Or publish right from the app
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Online Presence Management

  • Manage all your reviews
  • Create custom responses
  • Send review invitations
  • Create custom invitations
  • Monitor invitation progress
  • Place QR codes around your store or on packaging
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Business Listing Management

  • Manage multiple location listings
  • Edit or update in one centralized location
  • Publish to 60+ directories
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Social Performance Analytics

  • Social strategy and campaign performance
  • A/B testing
  • Demographic data
  • Engagement, reach, follower count, and impression metrics
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3 people using Nuvi, a customer experience management & marketing tool

Upgrade Your Customer Experience Management


Enhance your customer touch points

Creating a customer experience isn’t about just one thing. Every touchpoint a company has with its customer is a puzzle piece that creates an overall customer experience and to mold that customer experience you have to be aware of each and every piece’s place and fit. To create the desired outcome, you want that puzzle to illustrate your brand beautifully, and your customer experience marketing must be fine-tuned to affect each and every piece.


Upgrade Your CX Marketing Solution

Enter Nuvi. Nuvi is a customer experience marketing solution that takes each every-day company-to-consumer interaction to the next level—and turns them into powerful brand experiences.


Increase Implementation Efficiency

The on-the-ground customer engagement teams—customer service, social media marketers, and account representatives—are the ones who implement your customer experience plan and it is through them that your company will be shaping the customer’s image of who you really are and what you stand for. It is imperative that these customer-facing employees get the proper direction to accurately, astutely, and actively implement your entire customer experience plans.


Create Data-Driven Strategies

And don’t forget about the other essential employees who make that experience a reality: the product developers, the UX teams, the strategic planners, and the data analysts. It’s one thing for marketing management to make a plan—it’s something entirely different for that plan to be implemented at every level of the customer pipeline.

Which Customer Experience Management Tools Match Your Goals?

We have eight primary solutions that optimize your messaging, communication, and interactions, each uniquely suited to achieving your brand goals:


Intelligent, Intuitive, Real-time Social Listening. Listen before You Speak.


Collaborative planning to advance your customer experience strategy.


Show your audience you listen. Deliver cohesive multichannel communication.


Interact with Your Audience Meaningfully. Authentic. Genuine. Personable.


Actionable analysis to perfect strategy. Innovate and connect through data.


Consistent and accurate listings across the web. Show up and be found.


Powerful, intuitive reputation management. Become the obvious option.


Instantly compliant content in a mobile app. Every employee a marketer.


Hertz.  Costco.  Blendtec. Krispy Kreme.  Franklin Covey. Domo.
why they chose Nuvi
The Customer
Experience Guide

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.

Taylor Nicole V. / Marketing and Advertising

Nuvi makes real-time listening and monitoring easier than ever, helping to guide content strategy with visual data and actionable insights. When we need to complete competitor audits or pull historical social data, Nuvi is our go-to social tool.

Taylor Ferri

Two primary facets of NUVI stand out: their customer service is stellar. Second is the graphic nature of the main panels used to delineate what the exact trends are.

Bill B. / Copywriter, Social Media

Learn How to Automate Your Social Listening

Join us Wednesday, May 27, 2020 @ 11 AM to learn how to get quicker, more efficient insights out of your social listening

Frequently Asked Questions


How does Nuvi facilitate Market Research?

We facilitate market research by providing over 20 pieces of metadata per tweet to ensure marketers know key data about a topic, including trends around keywords, locations, languages, gender, etc.

How does Nuvi facilitate Competitive Analysis?

Nuvi offers distinct SOV stats through completely customizable Dashboard interfaces. This allows you to easily understand and report what your online presence is compared to your competitors. Through our analytics tools, you can also benchmark yourself against competitors through engagement stats across all social channels collected into one easy-to-access dashboard.

How does Nuvi assist with brand management?

  • Reputation management through understanding sentiment
  • Building strong connection with audience through easy content creation workflows and post scheduling as well as understanding engagement through analyze.
  • Maintaining consistent presence through easy listing and reviews management

How does Nuvi assist with crisis management?

  • Real time alerts to keep you in the know when a crisis is breaking -real time reports to track hourly or daily the status of the crisis
  • Auto-tagging or segmenting to track specific areas of the crisis
  • Influencer tracking to see when a crisis begins and who is talking about it

How can I identify signs of a potential crisis with Nuvi?

Via real time alerts. We can be alerted on keywords, influencers, volume, etc. This allows you to know before or right as a crisis is breaking, helping our clients to quickly resolve any issues before they continue to grow


What is the Nuvi Language Engine

The Nuvi Language Engine is our proprietary natural language processor which our listening and engagement capabilities are built on. It leads the industry in both speed and accuracy when listening for 12 different factors such as:

1. Sentiment analysis
2. Gender detection
3. Noun phrase extraction (trending phrases)
4. Industry category tagging
5. Vulgarity detection
6. Future/present/past tense detection
7. Author intent
8. Influencer score
9. Influencer ranking
10. Author follower count
11. Author Geo Location
12. Trending Actions

How does Nuvi's data gathering compare to other social listening companies? Is it better data? If so, how?

We pull in the most real-time Twitter data out there. Our algorithms and sentiment engine are the top of the industry in terms of speed and accuracy.

How can you narrow in on specific info with Nuvi?

Nuvi allows users to create segments, or filters, of data. This means you can deep dive into your data with just about anything you want. Be it gender, keywords, influencers, location, language, bio, sentiment, etc.

How can I identify trends?

Nuvi identifies trends via our trending category widget. This includes trending keywords, phrases, url's, hashtags, positive and negative terms, networks, and categories

Can trends be identified before/as they're happening?

With our real time alerts, you can know of a trend as it is happening, be it a critical issue or an exciting viral conversation. With time, you will be able to use your historical data to begin to identify trends on when people are posting and how the audience talks about your brand/topic


Can Nuvi's tools help a small Enterprise team?

Yes! The Nuvi tool is built to optimize and automate as many processes as possible to help your team succeed no matter the size. Your dedicated client success manager can help you set up automated systems as well as develop strategies to be able to maximize the tool, even with a small team.

How does Nuvi help enterprise companies?

Nuvi helps enterprise companies listen to their growing audiences with industry-leading listening accuracy based on our proprietary natural language processor, Nuvi Language Engine. With insights gleaned through listening, we help enterprises engage with customers and potential opportunities across social channels. Our collaborative publishing tools help teams communicate more efficiently to deliver content to your audience. No customer experience management solution is complete with analytical power. Our Analytics solution allows you to dig deep into your content and campaigns delivered as well as that of your competition.

How does Nuvi help manage multiple locations?

Nuvi Listen empowers multiple locations with their own dedicated instances of all insights, data, and visualizations surrounding their brand in real time. Listen allows you to streamline all client accounts and monitors into distinct, individual instances of Nuvi and allows you to protect data between campaigns and teams. Nuvi Listen gives you the control, allowing you to decide who can see and edit each of your monitors.

How does Nuvi help local companies?

Nuvi Local provides reputation management through reviews. Review requests can be customized using custom templates. QR codes can be used to generate review invitations. Users can receive notifications when new reviews are received and the platform gives the user the ability to see and respond to reviews all in one interface. Nuvi Local gives businesses the ability to push accurate info to 60 plus online directories through Locate. Important information such as changes to business hours and business operations can be edited for one or multiple locations and published to all directories in one click. It is more important than ever to keep this information up to date as changes in business operations occur during the COVID-19 pandemic.Nuvi Local gives businesses the ability to capture organic content and get consent to use the content all in one place. Increase social media presence using a combination of Smart Social and organic content. Easily schedule and manage social media content using the gallery and calendar.