Upgrade Your Brand Experience with Powerful Analytics and Management Tools
Creating a customer experience isn’t about just one thing. Every touchpoint a company has with its customer is a puzzle piece that creates an overall customer experience and to mold that customer experience you have to be aware of each and every piece’s place and fit. To create the desired outcome, you want that puzzle to illustrate your brand beautifully, and your customer experience marketing must be fine-tuned to affect each and every piece.
Enter Nuvi. Nuvi is a customer experience marketing solution that takes each every-day company-to-consumer interaction to the next level—and turns them into powerful brand experiences.
The on-the-ground customer engagement teams—customer service, social media marketers, and account representatives—are the ones who implement your customer experience plan and it is through them that your company will be shaping the customer’s image of who you really are and what you stand for. It is imperative that these customer-facing employees get the proper direction to accurately, astutely, and actively implement your entire customer experience plans.
And don’t forget about the other essential employees who make that experience a reality: the product developers, the UX teams, the strategic planners, and the data analysts. It’s one thing for marketing management to make a plan—it’s something entirely different for that plan to be implemented at every level of the customer pipeline.
We have eight primary solutions that optimize your messaging, communication, and interactions, each uniquely suited to achieving your brand goals:
We facilitate market research by providing over 20 pieces of metadata per tweet to ensure marketers know key data about a topic, including trends around keywords, locations, languages, gender, etc.
Nuvi offers distinct SOV stats through completely customizable Dashboard interfaces. This allows you to easily understand and report what your online presence is compared to your competitors. Through our analytics tools, you can also benchmark yourself against competitors through engagement stats across all social channels collected into one easy-to-access dashboard.
Via real time alerts. We can be alerted on keywords, influencers, volume, etc. This allows you to know before or right as a crisis is breaking, helping our clients to quickly resolve any issues before they continue to grow
The Nuvi Language Engine is our proprietary natural language processor which our listening and engagement capabilities are built on. It leads the industry in both speed and accuracy when listening for 12 different factors such as:
1. Sentiment analysis
2. Gender detection
3. Noun phrase extraction (trending phrases)
4. Industry category tagging
5. Vulgarity detection
6. Future/present/past tense detection
7. Author intent
8. Influencer score
9. Influencer ranking
10. Author follower count
11. Author Geo Location
12. Trending Actions
We pull in the most real-time Twitter data out there. Our algorithms and sentiment engine are the top of the industry in terms of speed and accuracy.
Nuvi allows users to create segments, or filters, of data. This means you can deep dive into your data with just about anything you want. Be it gender, keywords, influencers, location, language, bio, sentiment, etc.
Nuvi identifies trends via our trending category widget. This includes trending keywords, phrases, url's, hashtags, positive and negative terms, networks, and categories
With our real time alerts, you can know of a trend as it is happening, be it a critical issue or an exciting viral conversation. With time, you will be able to use your historical data to begin to identify trends on when people are posting and how the audience talks about your brand/topic
Yes! The Nuvi tool is built to optimize and automate as many processes as possible to help your team succeed no matter the size. Your dedicated client success manager can help you set up automated systems as well as develop strategies to be able to maximize the tool, even with a small team.
Nuvi helps enterprise companies listen to their growing audiences with industry-leading listening accuracy based on our proprietary natural language processor, Nuvi Language Engine. With insights gleaned through listening, we help enterprises engage with customers and potential opportunities across social channels. Our collaborative publishing tools help teams communicate more efficiently to deliver content to your audience. No customer experience management solution is complete with analytical power. Our Analytics solution allows you to dig deep into your content and campaigns delivered as well as that of your competition.
Nuvi Listen empowers multiple locations with their own dedicated instances of all insights, data, and visualizations surrounding their brand in real time. Listen allows you to streamline all client accounts and monitors into distinct, individual instances of Nuvi and allows you to protect data between campaigns and teams. Nuvi Listen gives you the control, allowing you to decide who can see and edit each of your monitors.
Nuvi Local provides reputation management through reviews. Review requests can be customized using custom templates. QR codes can be used to generate review invitations. Users can receive notifications when new reviews are received and the platform gives the user the ability to see and respond to reviews all in one interface. Nuvi Local gives businesses the ability to push accurate info to 60 plus online directories through Locate. Important information such as changes to business hours and business operations can be edited for one or multiple locations and published to all directories in one click. It is more important than ever to keep this information up to date as changes in business operations occur during the COVID-19 pandemic.Nuvi Local gives businesses the ability to capture organic content and get consent to use the content all in one place. Increase social media presence using a combination of Smart Social and organic content. Easily schedule and manage social media content using the gallery and calendar.