Upgrade Your Brand Experience with Powerful Social Analytics and Management Tools
Our Enterprise marketing platform utilizes our social customer experience suite for heightened management and efficiency.
Our multi-location social solutions for companies utilize our social customer experience suite for heightened brand management and unity.
Our local marketing platform utilizes our social customer experience suite for heightened customer engagement and easy social media management.
NUVI's customer engagement platform empowers crisis, brand, and customer relationship management.
NUVI's social analytics tools enhance strategy creation, market research, and competitor analysis.
NUVI's content management workflow enhances content creation, collaboration, and publication.
Every customer interaction with your brand adds to the overarching customer experience. To reach your desired goals, your customer experience marketing must be fine-tuned to affect each and every part of all touch points.
A customer experience marketing solution should include six elements:
A customer experience solution that offers all six elements will allow you to turn each company-to-consumer interaction into powerful brand experiences.
When you have a customer experience solution with everything you need, your teams will be empowered to implement customer experience plans. And as each customer experience plan unfolds, you’ll find your teams will be more unified and efficient.
The entire company is integral in every customer experience strategy. Customer experience solutions can indicate weak and strong points in the customer journey—from product development to sales to compliance management—and what to do about it.
Nuvi’s social analytics and customer experience platform can help your company and teams improve everything from customer growth and churn rates to reputation management to social media performance.
Intelligent, Intuitive, Real-time Social Listening. Listen before You Speak.
Collaborative planning to advance your customer experience strategy.
Show your audience you listen. Deliver cohesive multichannel communication.
Interact with Your Audience Meaningfully. Authentic. Genuine. Personable.
Actionable analysis to perfect strategy. Innovate and connect through data.
Consistent and accurate listings across the web. Show up and be found.
Powerful, intuitive reputation management. Become the obvious option.
Instantly compliant content in a mobile app. Every employee a marketer.
We facilitate market research by providing over 20 pieces of metadata per tweet to ensure marketers know key data about a topic, including trends around keywords, locations, languages, gender, etc.
Nuvi offers distinct SOV stats through completely customizable Dashboard interfaces. This allows you to easily understand and report what your online presence is compared to your competitors. Through our analytics tools, you can also benchmark yourself against competitors through engagement stats across all social channels collected into one easy-to-access dashboard.
Via real time alerts. We can be alerted on keywords, influencers, volume, etc. This allows you to know before or right as a crisis is breaking, helping our clients to quickly resolve any issues before they continue to grow
The Nuvi Language Engine is our proprietary natural language processor which our listening and engagement capabilities are built on. It leads the industry in both speed and accuracy when listening for 12 different factors such as:
1. Sentiment analysis + Emotion Analysis
2. Gender detection
3. Noun phrase extraction (trending phrases)
4. Industry category tagging
5. Vulgarity detection
6. Future/present/past tense detection
7. Author intent
8. Influencer score
9. Influencer ranking
10. Author follower count
11. Author Geo Location
12. Trending Actions
We lead the industry in both accuracy and speed of data analysis.
In order to get the most accurate, real-time data analysis, we continually invest in our Language Engine built on AI. Our proprietary algorithms and machine-learning models are engineered from humanly annotated social data to then better predict incoming social data at scale with real human sentiment and emotion. The AI provides the necessary heavy lifting in your data gathering and analysis and brings the most relevant trends, or data aggregations, for you to further analyze.
Nuvi allows users to create segments, or filters, of data. This means you can deep dive into your data with just about anything you want. Be it gender, keywords, influencers, location, language, bio, sentiment, etc.
Nuvi identifies trends via our trending category widget, including the following:
Trending keywords
Phrases
URLs
Hashtags
Positive and negative terms
Networks, and categories
With our real time alerts, you can know of a trend as it is happening, be it a critical issue or an exciting viral conversation. With time, you will be able to use your historical data to begin to identify trends on when people are posting and how the audience talks about your brand/topic
Yes! The Nuvi tool is built to optimize and automate as many processes as possible to help your team succeed no matter the size. Your dedicated client success manager can help you set up automated systems as well as develop strategies to be able to maximize the tool, even with a small team.
Nuvi helps enterprise companies listen to their growing audiences with industry-leading listening accuracy based on our proprietary natural language processor, Nuvi Language Engine. With insights gleaned through listening, we help enterprises engage with customers and potential opportunities across social channels. Our collaborative publishing tools help teams communicate more efficiently to deliver content to your audience. No customer experience management solution is complete with analytical power. Our Analytics solution allows you to dig deep into your content and campaigns delivered as well as that of your competition.
Nuvi Listen empowers multiple locations with their own dedicated instances of all insights, data, and visualizations surrounding their brand in real time. Listen allows you to streamline all client accounts and monitors into distinct, individual instances of Nuvi and allows you to protect data between campaigns and teams. Nuvi Listen gives you the control, allowing you to decide who can see and edit each of your monitors.
Nuvi Local provides reputation management through reviews. Review requests can be customized using custom templates. QR codes can be used to generate review invitations. Users can receive notifications when new reviews are received and the platform gives the user the ability to see and respond to reviews all in one interface. Nuvi Local gives businesses the ability to push accurate info to 60 plus online directories through Locate. Important information such as changes to business hours and business operations can be edited for one or multiple locations and published to all directories in one click. It is more important than ever to keep this information up to date as changes in business operations occur during the COVID-19 pandemic.Nuvi Local gives businesses the ability to capture organic content and get consent to use the content all in one place. Increase social media presence using a combination of Smart Social and organic content. Easily schedule and manage social media content using the gallery and calendar.
Publishing to Google My Business is an important aspect of a multilocation enterprise's communication strategy. We've made it simple to publish to GMB across multiple locations while saving time.
Get to insights faster through insight delivery tooltips, dashboard templates based on use case, and live-editing for dashboard data visualiization
Traditional Customer Experience deals with analyzing past experiences to create future positive ones and prevent negative ones. What if you could anticipate an experience altogether and operate more strategically?
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