Tag: customer service

September 07, 2017

Use Social Listening to Provide Epic Customer Service

Porter Plant

This is the fourth installment in our nine part series. If you didn’t get a chance to read last week’s blog about using social listening to find better content ideas and identify influencers, go back and check it out. Today, we are looking at using social media monitoring to improve customer service. When it comes […]

toys r us uses twitter to respond to professional soccer player complaint
March 08, 2017

Toys R Us uses Twitter to resolve potentially catastrophic customer service snafu.

Porter Plant

Social media is that proverbial double-edged sword that not only creates opportunities to showcase amazing customer service, but also gives customers unprecedented access to a world-wide audience which can be used to destroy your brand in one fail swoop. ┬áLast week Toys R Us avoided a potential social media catastrophe through quick and personalized customer […]