Tag: social listening

social listening strategy
September 14, 2017

Your Social Media Strategy is Bigger Than Just Collecting Likes and Shares

Porter Plant

Welcome to week #5! I hope you are loving this series as much as we are. If you didn’t catch last week’s post, go check it out. We talked about the impact social listening can have on your customer service efforts. Today, I am going to talk about how social listening can significantly improve your […]

September 07, 2017

Use Social Listening to Provide Epic Customer Service

Porter Plant

This is the fourth installment in our nine part series. If you didn’t get a chance to read last week’s blog about using social listening to find better content ideas and identify influencers, go back and check it out. Today, we are looking at using social media monitoring to improve customer service. When it comes […]

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