Tag: Social Media Monitoring

social listening strategy
September 14, 2017

Your Social Media Strategy is Bigger Than Just Collecting Likes and Shares

Porter Plant

Welcome to week #5! I hope you are loving this series as much as we are. If you didn’t catch last week’s post, go check it out. We talked about the impact social listening can have on your customer service efforts. Today, I am going to talk about how social listening can significantly improve your […]

August 24, 2017

Trouble Finding the Right Audience? Read This.

Porter Plant

As promised last week, here is our second installment of ways social media monitoring can have significant positive impact on all your marketing efforts. Today, we are going to look at how a social listening tool can help you identify and learn more about your target audience. Who is Your Target Audience? As you begin any […]

August 16, 2017

Tesla went viral with their Model 3 release. Here’s what we learned.

Rj Allen

So, you went viral… good for you! Hopefully, you had the foresight to be running your social listening and engagement through a tool that tracks your viral moment in real-time and measures your results (Psst… I’ve heard NUVI is pretty cool for that). One of the most important aspects of having a viral moment is […]

August 10, 2017

Social Listening and Big Data. How the audience created the product.

NUVI

*Updated post originally published in May, 2016 We recently turned up the oven heat by collaborating with one of our clients who is a worldwide fried pastry company. In working side-by-side with their amazing client success manager, they finely tuned their social media listening to track exactly how their consumers scarf down each cream-filled goodie. […]

April 11, 2017

Building Relationships with Social Media Monitoring

NUVI

Relationships take work. When both people put the time in, the relationship blossoms into a healthy, mutually beneficial experience. This same concept applies to relationship building and customer service in the business world. Use social media monitoring to leverage opportunities to make more productive interactions with your customers. When they see you care about what […]

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