Tag: Social Media

March 15, 2017

News is social, for better or for worse

Emily Harris

Practically everyone you know uses social media. Your best friends, coworkers and probably even your grandma. In fact, 81 percent of the entire US population has a social network profile. With so many people on social, it is not surprising that social media is now a large source for news information. Take politics, for instance. […]

toys r us uses twitter to respond to professional soccer player complaint
March 08, 2017

Toys R Us uses Twitter to resolve potentially catastrophic customer service snafu.

Porter Plant

Social media is that proverbial double-edged sword that not only creates opportunities to showcase amazing customer service, but also gives customers unprecedented access to a world-wide audience which can be used to destroy your brand in one fail swoop.  Last week Toys R Us avoided a potential social media catastrophe through quick and personalized customer […]

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