Tag: Twitter

starbucks unicorn frappuccino
May 05, 2017

Blending Unicorns and Coffee: A Bizarre Experiment And What We Learned From It.

Porter Plant

Disclaimer: We aren’t actually advocating the literal blending of unicorns and coffee. Unicorns.  If you’ve been online at all recently (in the last 2 years), you know how obsessed the internet is with unicorns.  There are unicorn onesie’s, unicorn stuffed animals, animals dressed up as stuffed unicorns, unicorn movies, unicorn makeup tutorials, and yes, even […]

toys r us uses twitter to respond to professional soccer player complaint
March 08, 2017

Toys R Us uses Twitter to resolve potentially catastrophic customer service snafu.

Porter Plant

Social media is that proverbial double-edged sword that not only creates opportunities to showcase amazing customer service, but also gives customers unprecedented access to a world-wide audience which can be used to destroy your brand in one fail swoop.  Last week Toys R Us avoided a potential social media catastrophe through quick and personalized customer […]

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