It’s often in stormy seas that fishermen find new opportunities. Normal fairweather routines are exchanged for innovative approaches in turbulent waters. 2020 has been anything but normal, yet we have found opportunity after opportunity to innovate in the world of Social Analytics and Customer Experience.
2020 proved to be a year to reinvent ourselves and evolve as we have helped so many others do the same through our solutions.
Here’s a glance at what we’ve been up to this year.
- Complete rebrand and launch of our new position: Social Customer Experience, customer experience management built on social data analytics.
- Launch of our proprietary natural language processor—the Nuvi Language Engine, which soon became industry-leading in speed and accuracy.
- Expanded Language Engine to analyze 20 different language factors including: Vulgarity, trending adjectives, emojis, verbs, tenses, across dozens of languages
- Built and launched Emotion Analysis as well a 200-point sentiment analysis scale on Language Engine
- Reimagined and relaunched Nuvi Publish 3.0 greatly expanding our functionality in the world of social content publishing and analyzing
- Launched Nuvi Engage product to harness the power real-time customer engagement featuring fully customized queue creation.
- Expanded library of data visualizations to 250+ unique data visualizations
- Released custom dashboards to better visualize social data analytics
- Released automated data tagging to more efficient data organization
- Released Nuvi Capture, an instantly-compliant content creation app
- Added dozens of data widgets: Sentiment Score, Share of Voice, Share of Engagement, Vulgarity time series, Subjectivity time series, Emotion Petal Chart, Engagement Count, Trending Adjectives, Trending Author Bio Entities, Most Shared Mentions, Most Liked Mentions, and more
- Fastest growing SaaS company by SaaS 1000
- Announced winner of Martech’s 2020 Breakthrough Awards as “Best Social Media Analytics Platform” with our Language Engine
- Recognized as leader in Online Reputation Management by Crozdesk
All the effort and innovation come full circle when clients topping the Fortune 500 chart respond with feelings like,
“I LOVE Nuvi. You rarely find a partner who has a great product and great team to work with. You guys are like an anomaly and you’re making us look so good.”
We hear you and are ready to take 2021 by storm.
To learn more about how we can help enhance your customer experience strategy with the power of social analytics and collaborative tools, request a personalized demo