The Hertz Corporation runs Hertz, Dollar, and Thrifty car rental brands. Hertz is one of the largest general use vehicle rental companies with thousands of locations across the globe.
The Hertz Corporation operates the Hertz, Dollar and Thrifty car rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Hertz’s 1-800 customer service only operated Monday-Friday, and did not answer questions received over social media. This meant that weekend travelers could not reach any form of live customer service. This was extremely surprising and upsetting for many Hertz Rental Car customers who expected the global travel mega-company to have customer service available in their time of distress.
Hertz teamed up with Nuvi and we implemented strategies to:
In just 8 weeks, Nuvi was able to help bridge the gap between Costco and their customers in the following ways: