Do you have a strategy for engaging with the comments and questions you receive online at scale? We've compiled a list of 5 tips for interacting with customers online to maximize your brand's reach, engagement, and customer loyalty.
We're excited to announce the release of Nuvi Engage 3.0! With customizable queues for social customer engagement and enhanced internal communication and collaboration, Nuvi Engage 3.0 will improve customer satisfaction and churn reduction.
Do you ever wish you could read your customers' minds? With loyalty-building strategies based on social listening, you can get real-time customer insights that improve your social customer experience, customer loyalty, and your bottom line.
AI is Creating the Need for Reform in the Workplace
As AI advances, it will open up time for marketers to focus on the impactful and competitively differentiating task of creating and maintaining relationships with customers. To be effective, marketers need to focus on three strategic roles.
We all need a place to look for inspiration, whether you're stuck coming up with ideas for dinner tomorrow or a chapter of your novel. Content creation in your job is no different. Here's a list of ideas to help your social feed feel fresh.
Responding in Times of Crisis: Analyzing Brands’ Statements in Response to BLM
When making a statement on current events or crises, listening before you speak is crucial. Know your audience's stance, know your brand, and analyze how you can contribute. Check out three brands' responses and their audiences' reactions.
Common Content Management Obstacles and How to Solve Them
Is your content management not going as smoothly as you'd like? Take a close look at these elements of content creation: tailoring content to your audience, collaboration and workflow, automated publishing, and up-to-date technology
Manually keeping track of all your social platforms isn't easy. It eats up valuable time, and messages can fall through the cracks without a system to track them. Stay on top of your social media marketing with Nuvi’s Enterprise Solutions.
They say pictures have a thousand words. Send the right ones with the right image. Nuvi Capture is a compliance-enabled, employee-generated content app that allows social posts to be created, posted, and texted to customers within seconds.
Times are tough for everyone, especially small and local businesses. Covid-19 has forced these business online into relatively uncharted territory. Nuvi Local can help them manage their online presence.
COVID-19 and Toilet Paper: The Conversation according to our Data
Why toilet paper? Many people across the United States are wondering the same thing— leading to a surprising trend. We decided to take a look and what we saw ranged from sports to Thor, to margaritas! Dive into our data exploration!
Customer Experience drives loyalty which drives revenue. 5 loyalty behaviors that greatly improve revenue are recommend a company, repurchase from a company, trust a company, forgive a company, and trying new offers right away.