5 Tips for Interacting With Customers Online

Do you have a strategy for engaging with the comments and questions you receive online at scale? We've compiled a list of 5 tips for interacting with customers online to maximize your brand's reach, engagement, and customer loyalty.

Introducing Nuvi Engage 3.0

We're excited to announce the release of Nuvi Engage 3.0! With customizable queues for social customer engagement and enhanced internal communication and collaboration, Nuvi Engage 3.0 will improve customer satisfaction and churn reduction.

How Social Listening Can Boost Customer Loyalty

Do you ever wish you could read your customers' minds? With loyalty-building strategies based on social listening, you can get real-time customer insights that improve your social customer experience, customer loyalty, and your bottom line.

AI is Creating the Need for Reform in the Workplace

As AI advances, it will open up time for marketers to focus on the impactful and competitively differentiating task of creating and maintaining relationships with customers. To be effective, marketers need to focus on three strategic roles.

How to Generate Content Ideas

We all need a place to look for inspiration, whether you're stuck coming up with ideas for dinner tomorrow or a chapter of your novel. Content creation in your job is no different. Here's a list of ideas to help your social feed feel fresh.

Responding in Times of Crisis: Analyzing Brands’ Statements in Response to BLM

When making a statement on current events or crises, listening before you speak is crucial. Know your audience's stance, know your brand, and analyze how you can contribute. Check out three brands' responses and their audiences' reactions.

Common Content Management Obstacles and How to Solve Them

Is your content management not going as smoothly as you'd like? Take a close look at these elements of content creation: tailoring content to your audience, collaboration and workflow, automated publishing, and up-to-date technology

5 Tools to Enhance Your Marketing

Manually keeping track of all your social platforms isn't easy. It eats up valuable time, and messages can fall through the cracks without a system to track them. Stay on top of your social media marketing with Nuvi’s Enterprise Solutions.

Capture Post-Coronavirus Success Today

They say pictures have a thousand words. Send the right ones with the right image. Nuvi Capture is a compliance-enabled, employee-generated content app that allows social posts to be created, posted, and texted to customers within seconds.

Online Customer Experience Tools for SMB Success

Times are tough for everyone, especially small and local businesses. Covid-19 has forced these business online into relatively uncharted territory. Nuvi Local can help them manage their online presence.

Strategic Planning: Four In-depth Steps to creating winning strategies

A winning strategy requires four steps: discover, define, develop, and deliver. Learn how to get the right idea for your strategies, and how to get the idea right.

3 Essential Ways to Connect with Customers During the COVID-19 Crisis

During a crisis, a company must be adaptable if they're going to connect with their audience on social media. See how three companies have adapted and connected with audience during this crisis.

COVID-19 and Toilet Paper: The Conversation according to our Data

Why toilet paper? Many people across the United States are wondering the same thing— leading to a surprising trend. We decided to take a look and what we saw ranged from sports to Thor, to margaritas! Dive into our data exploration!

How to Increase a Customer's Likelihood to Purchase more from your Company

Brand consistency creates familiarity, reliability, and trust. Through consistency, your customers will come to know you as they would one of their friends and return again and again 

What’s the Big Deal with Social Listening?

Social listening is all about acting on insights. Get insights into your customers online actions and feedback and act on them with Nuvi's social listening tools.

Prevent Crises with Social Listening

Aren't PR crises the worst? Be able to see them coming so you prevent them!

Customer Experience Pop Star Style-Justin Bieber, Adele, Taylor Swift’s CX Strategies

Adele, Justin Bieber, and Taylor Swift, while being some of the best and most popular pop stars today, are successful because of their customer experience strategies.

Positive Customer Experience Drives Revenue

Customer Experience drives loyalty which drives revenue. 5 loyalty behaviors that greatly improve revenue are recommend a company, repurchase from a company, trust a company, forgive a company, and trying new offers right away.

Influencer Targeting - How to Find the Right Influencers for Your Brand

Find the best influencers for your brand and watch your ROI soar!