Whether it’s social management and analytics, Voice of Customer, or traditional customer experience, NUVI covers every base in unique ways. The end result is an enhanced Customer Experience management and greater customer loyalty.
Holistic Customer Experience is typically divided into 3 distinct approaches:
NUVI is able to uniquely deliver in all 3 areas to create a holistic customer experience approach.
You need data. Correction, you need accurate data and you need it in real-time. Most Natural Language Processors (NLP) are built from a conglomerate of third-party solutions. Nuvi set out to build a proprietary NLP we call the Nuvi Language Engine in order to meet growing demands of speed and accuracy across numerous language factors.
Today, the Nuvi Language Engine leads the industry in accuracy and speed as it analyzes 20 linguistic factors and over 100 languages.
Our powerful language engine allows you to create the perfect monitors and analyze real-time data in incredibly useful ways like:
Traditional customer experience focuses on connecting customers with direct communication during and after a transaction—typically through live web chat, texting, surveys, etc.
Customer loyalty begins well before a transaction. NUVI’s Engage allows you to capture these moments through custom queue creation.
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