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Upgrade to a holistic Customer Experience Platform

Whether it’s social management and analytics, Voice of Customer, or traditional customer experience, NUVI covers every base in unique ways. The end result is an enhanced Customer Experience management and greater customer loyalty.

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Most companies only offer half of what you need for a full CX solution.

Holistic Customer Experience is typically divided into 3 distinct approaches:

  • Social Analytics
  • Voice of Customer
  • Traditional Customer Experience

NUVI is able to uniquely deliver in all 3 areas to create a holistic customer experience approach.

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SOCIAL ANALYTICS

Upgrade how you listen with our incredibly powerful Language Engine.

You need data. Correction, you need accurate data and you need it in real-time. Most Natural Language Processors (NLP) are built from a conglomerate of third-party solutions. Nuvi set out to build a proprietary NLP we call the Nuvi Language Engine in order to meet growing demands of speed and accuracy across numerous language factors.

Today, the Nuvi Language Engine leads the industry in accuracy and speed as it analyzes 20 linguistic factors and over 100 languages.

VOICE OF CUSTOMER

Expand your view with real-time Social Share of Voice.

Our powerful language engine allows you to create the perfect monitors and analyze real-time data in incredibly useful ways like:

  • Competitive Analysis
  • Product Analysis
  • Internal Brand Analysis
  • Industry Comparisons
TRADITIONAL CUSTOMER EXPERIENCE

Add real-time social interaction with custom queue creation for pre- and post-transaction interaction.

Traditional customer experience focuses on connecting customers with direct communication during and after a transaction—typically through live web chat, texting, surveys, etc.

Customer loyalty begins well before a transaction. NUVI’s Engage allows you to capture these moments through custom queue creation.

“I did thorough research on social media listening programs and used free publishing software before Nuvi; however, the combination of all benefits as well as the responsiveness of my account manager and development team (literally adding capabilities to their software because of my requests) made Nuvi the easy choice! I would only consider them again for my next company.”
CASEY BAKER / MARKETING

These brands upgraded their
Customer Experience Management

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Learn how you can upgrade yours too.

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