Enhanced Customer Experience Management

Upgrade Your Brand Experience with Powerful Social Analytics and Management Tools

TRUSTED BY LEADING BRANDS

VERIFIED LEADER IN SOCIAL CUSTOMER EXPERIENCE AND ANALYTICS

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Upgrade Your Customer
Experience Management

Enhance Customer Experience Touchpoints

Every customer interaction with your brand adds to the overarching customer experience. To reach your desired goals, your customer experience marketing must be fine-tuned to affect each and every part of all touch points.

Upgrade your Customer Experience Marketing

A customer experience marketing solution should include six elements:

  • getting the right data
  • easy data segmentation
  • data visualization
  • strategy implementation tools (content creation, customer engagement, etc)
  • data integration to BI tools
  • 1-on-1 client support for ongoing success

A customer experience solution that offers all six elements will allow you to turn each company-to-consumer interaction into powerful brand experiences.

Set up posts and repeated posts reminders

Increase Implementation Efficiency

When you have a customer experience solution with everything you need, your teams will be empowered to implement customer experience plans. And as each customer experience plan unfolds, you’ll find your teams will be more unified and efficient.

Create Data-Driven Strategies

The entire company is integral in every customer experience strategy. Customer experience solutions can indicate weak and strong points in the customer journey—from product development to sales to compliance management—and what to do about it.

How do I enhance my customer experience?

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Nuvi is Your Social Customer Experience Solution

Nuvi’s social analytics and customer experience platform can help your company and teams improve everything from customer growth and churn rates to reputation management to social media performance.

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The Customer
Experience Guide
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What Are Customers Saying?

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.

Taylor Nicole V. / Marketing and Advertising

Nuvi makes real-time listening and monitoring easier than ever, helping to guide content strategy with visual data and actionable insights. When we need to complete competitor audits or pull historical social data, Nuvi is our go-to social tool.

Taylor Ferri

Two primary facets of NUVI stand out: their customer service is stellar. Second is the graphic nature of the main panels used to delineate what the exact trends are.

Bill B. / Copywriter, Social Media

Frequently Asked Questions

USE CASES

How does Nuvi facilitate Market Research?

We facilitate market research by providing over 20 pieces of metadata per tweet to ensure marketers know key data about a topic, including trends around keywords, locations, languages, gender, etc.

How does Nuvi facilitate Competitive Analysis?

Nuvi offers distinct SOV stats through completely customizable Dashboard interfaces. This allows you to easily understand and report what your online presence is compared to your competitors. Through our analytics tools, you can also benchmark yourself against competitors through engagement stats across all social channels collected into one easy-to-access dashboard.

How does Nuvi assist with brand management?

  • Reputation management through understanding sentiment
  • Building strong connection with audience through easy content creation workflows and post scheduling as well as understanding engagement through analyze.
  • Maintaining consistent presence through easy listing and reviews management

How does Nuvi assist with crisis management?

  • Real time alerts to keep you in the know when a crisis is breaking -real time reports to track hourly or daily the status of the crisis
  • Auto-tagging or segmenting to track specific areas of the crisis
  • Influencer tracking to see when a crisis begins and who is talking about it

How can I identify signs of a potential crisis with Nuvi?

Via real time alerts. We can be alerted on keywords, influencers, volume, etc. This allows you to know before or right as a crisis is breaking, helping our clients to quickly resolve any issues before they continue to grow

PRODUCT

What is the Nuvi Language Engine?

The Nuvi Language Engine is our proprietary natural language processor which our listening and engagement capabilities are built on. It leads the industry in both speed and accuracy when listening for 12 different factors such as:

1. Sentiment analysis + Emotion Analysis
2. Gender detection
3. Noun phrase extraction (trending phrases)
4. Industry category tagging
5. Vulgarity detection
6. Future/present/past tense detection
7. Author intent
8. Influencer score
9. Influencer ranking
10. Author follower count
11. Author Geo Location
12. Trending Actions

How does Nuvi's data gathering compare to other social listening companies? Is it better data? If so, how?

We lead the industry in both accuracy and speed of data analysis.

In order to get the most accurate, real-time data analysis, we continually invest in our Language Engine built on AI. Our proprietary algorithms and machine-learning models are engineered from humanly annotated social data to then better predict incoming social data at scale with real human sentiment and emotion. The AI provides the necessary heavy lifting in your data gathering and analysis and brings the most relevant trends, or data aggregations, for you to further analyze.

How can you narrow in on specific info with Nuvi?

Nuvi allows users to create segments, or filters, of data. This means you can deep dive into your data with just about anything you want. Be it gender, keywords, influencers, location, language, bio, sentiment, etc.

How can I identify trends?

Nuvi identifies trends via our trending category widget. This includes trending keywords, phrases, url's, hashtags, positive and negative terms, networks, and categories

Can trends be identified before/as they're happening?

With our real time alerts, you can know of a trend as it is happening, be it a critical issue or an exciting viral conversation. With time, you will be able to use your historical data to begin to identify trends on when people are posting and how the audience talks about your brand/topic

BUSINESS BY TYPE

Can Nuvi's tools help a small Enterprise team?

Yes! The Nuvi tool is built to optimize and automate as many processes as possible to help your team succeed no matter the size. Your dedicated client success manager can help you set up automated systems as well as develop strategies to be able to maximize the tool, even with a small team.

How does Nuvi help enterprise companies?

Nuvi helps enterprise companies listen to their growing audiences with industry-leading listening accuracy based on our proprietary natural language processor, Nuvi Language Engine. With insights gleaned through listening, we help enterprises engage with customers and potential opportunities across social channels. Our collaborative publishing tools help teams communicate more efficiently to deliver content to your audience. No customer experience management solution is complete with analytical power. Our Analytics solution allows you to dig deep into your content and campaigns delivered as well as that of your competition.

How does Nuvi help manage multiple locations?

Nuvi Listen empowers multiple locations with their own dedicated instances of all insights, data, and visualizations surrounding their brand in real time. Listen allows you to streamline all client accounts and monitors into distinct, individual instances of Nuvi and allows you to protect data between campaigns and teams. Nuvi Listen gives you the control, allowing you to decide who can see and edit each of your monitors.

How does Nuvi help local companies?

Nuvi Local provides reputation management through reviews. Review requests can be customized using custom templates. QR codes can be used to generate review invitations. Users can receive notifications when new reviews are received and the platform gives the user the ability to see and respond to reviews all in one interface. Nuvi Local gives businesses the ability to push accurate info to 60 plus online directories through Locate. Important information such as changes to business hours and business operations can be edited for one or multiple locations and published to all directories in one click. It is more important than ever to keep this information up to date as changes in business operations occur during the COVID-19 pandemic.Nuvi Local gives businesses the ability to capture organic content and get consent to use the content all in one place. Increase social media presence using a combination of Smart Social and organic content. Easily schedule and manage social media content using the gallery and calendar.

TOP READS FROM THE BLOG

How Social Listening AI helps You see the Big Picture of Social Engagement Marketing

How do you provide social customer care that stands out? Have a strategy that corresponds with the type of customer questions and concerns you receive and the right tools to put it into action.

Discovering Differences in Geographic Segments

Social listening can pinpoint which strategies succeed or fail in specific locations. Analyzing data like your share of voice, sentiment, and trending phrases surrounding your brand can give you important insights about geographic markets.

5 Ways to Reduce Churn after a Collapse in Customer Experience

Collapses in customer experience are inevitable. We can only do two things: prepare for them and strategize how to recover customers.

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