Your strategies and decisions are only as good as the data they are derived from. That’s why we strive to bring you the best data and tools to guide you to useful information and insights.See where you and your competitors are mentioned across websites, blogs, major social media networks, and tens of thousands of news outlets.
Listening is fundamental to all successful relationships; use it to develop customer loyalty in your audience.
Data visualization through our dashboards shows data pertaining to your brand through specific lenses. You can view your data through an emotional lens or a verbs your audience uses. All reveal key insights that help you understand your audience at a more granular level.
Advanced segmentation and rule-based listening allows you to stay on top of every relevant post in real-time. Integrate SMS, Slack, and Email to get instant alerts.
Auto-tagging does the heavy lifting of sorting incoming social data at large scales. Create custom rules and have them automatically applied with tags for easy data organization and insight delivery.
Understand your audience to engage with them more authentically and efficiently. Create queues based on advanced rules you set and automatically route relevant and high-priority posts to the right teams. Furthermore, see engagement analytics in custom dashboards built for queues.