Products are made in the factory, brands are created in the mind. We take this to heart by offering a holistic approach to enterprise reputation management. We help you understand your audience, anticipate and address concerns, and solicit the feedback you need to build a lasting positive reputation.
Your audiences’ identities lives online in a series of words expressed through tweets, posts, reviews, and comments. The sooner you can more deeply understand the meaning behind that language, the sooner you will be on your way to establishing customer loyalty.
We uniquely add emotion analysis to our Natural Language Processor for understanding how your audience feels.
Analyze audience emotions and sentiment. See top hashtags, keywords, phrases, nouns, verbs, and adjectives your audience to identify trends. Identify top influencers, who are key to building effective reputation strategies and managing crises.
Customer needs happen in real-time. So nothing less than a real-time personalized response is expected. Create custom queues based on specific criteria relevant to your business. Automatically route each and every concern to the right person. Anticipate opportunities for engagement as well before people ever become a customer.
Manage all your reviews in one place. Generate new reviews per location. Each and every review runs through our proprietary Language Engine for an automated analysis into the emotion, sentiment, trending topics, and keywords of your reviews.
Your customer's perception is affected by their ability to find you online when they search directly or indirectly. Keep your business info up-to-date and accurate across relevant directories where your current and potential customers might find you. Manage every location's info in one place and update 60+ directories in a single click.
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