Authentic Personalization at Scale
An essential element of any social media engagement strategy is actively engaging with your audience. Consistent messaging and meaningful conversations with your followers, customers, and fans are how you make your social media come alive. But, at the enterprise level, millions of DMs and comments aren’t manageable let alone personable.
Make customer engagement manageable again with NUVI Engage: Â
NUVI Engage utilizes Nuvi’s industry-leading proprietary language engine to auto-categorize all DMs, comments, and @mentions so the appropriate team will receive them and the appropriate response can be given.
Respond to each important mention or comment in a timely and efficient manner through NUVI Engage. Doing so will enrich your social media engagement and develop stronger relationships with your customers.
Those that engage with customers are often on the front lines or brand management or whenever a crisis occurs. NUVI’s customer engagement platform gives a holistic view of your audience so you can better adapt and connect with customers.
Ever get a question from a customer you don’t know the answer to? Instead of going through the circuitous route of finding the person who knows the answer, waiting for a response, then finally sending it to the customer. Simply the process with NUVI Engage.
Tag the appropriate team member in a discussion chat. Then they can review the interaction live, answer themselves, or supply the answer in the chat.
This streamlined process allows teams to work together more efficiently and in a way that educates the whole team as anyone can reference the in-house chat. A social media engagement strategy that enables quick and reliable customer engagement is one that will win customer trust.
NUVI Engage auto-categorizes content that tags your business anywhere across the internet and direct messages based on rules you set. This customized workflow empowers enterprise marketers to focus more on customer relationship management and accomplishing goals for their social media engagement strategy.
The world is progressively more virtual every day, so brand management must follow. Social media engagement today is an essential part of online brand management.
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With NUVI Engage pulling all your mentions, you’ll have more time to:
Many businesses have a hard time narrowing or eliminating the gap between themselves and their audiences.
While your customer engagement team may not be involved in the social post, press release, or other content creation, you certainly deal with customer reactions to them.
With NUVI Engage:
Social environments and settings can change in an instant. Get on top of a crisis immediately.
Having a tough time tracking down the right influencer for your brand or campaign? Or communicating well throughout a campaign? Let NUVI Engage help.
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