Intelligent, Intuitive, Real-time Social Listening
Explore your brand's online landscape with solutions that reveal keywords, influencers, and content that resonate with your audience. With these insights and authentic, unsolicited feedback from your audience, create strong customer experience strategies that breed customer loyalty. Additionally, keep up with industry trends and gain insights into your competitors' strategies.
Know which strategies are working for your brand and which aren't. Discover your audience’s sentiment by utilizing social monitoring to listen to their discussions about your brand and products. Determine opportunities to meaningfully connect with your customers by identifying trends and patterns in their social behavior. Identify influencers and turn them into powerful brand advocates. Use them to expand your reach to more potential customers.
Learn how your marketing efforts are impacting your business and measure success across multiple channels with stunning visualizations that bring your social data to life. Understand your customers and leverage your brand’s positioning to better reach the audiences wanting to find you and reduce churn with your current customer base.
Set alerts to notify you when activity happens around your brand, keywords or phrases, and hashtags.
Reports on-demand. Schedule reports to be automatically delivered to your inbox.
Your strategies and decisions are only as good as the data they are derived from. That’s why we strive to bring you the best data and tools to guide you to useful information and insights.
See where you and your competitors are mentioned across websites, blogs, major social media networks, and tens of thousands of news outlet.
Social listening moves a step beyond social monitoring by introducing the mood or sentiment of mentions across the web. Nuvi leads the pack in sentiment analysis with 80% accuracy. In addition to that, we have built a proprietary Language Engine which listens for 11 different factors.
We listen for:
1. Sentiment analysis
2. Gender detection
3. Noun phrase extraction (trending phrases)
4. Industry category tagging
5. Vulgarity detection
6. Future/present/past tense detection
7. Author intent
8. Influencer score
9. Influencer ranking
10. Author follower count
11. Author Geo Location
12. Trending Actions
Real human emotion lives on a spectrum and that is exactly how we deliver it through our proprietary sentiment analysis. Understand the tone of every mention across social to discover what is most important to your audience.
Studies show a correlation between vulgarity and virality on social media, namely social mentions are often shared more often when vulgarity is involved. Our Language Engine measures how likely a mention would be considered vulgar to help you understand audience sentiment even further and help you find where strong opinions live.