How do you provide social customer care that stands out? Have a strategy that corresponds with the type of customer questions and concerns you receive and the right tools to put it into action.
Do you have a strategy for engaging with the comments and questions you receive online at scale? We've compiled a list of 5 tips for interacting with customers online to maximize your brand's reach, engagement, and customer loyalty.
We're excited to announce the release of Nuvi Engage 3.0! With customizable queues for social customer engagement and enhanced internal communication and collaboration, Nuvi Engage 3.0 will improve customer satisfaction and churn reduction.
Do you ever wish you could read your customers' minds? With loyalty-building strategies based on social listening, you can get real-time customer insights that improve your social customer experience, customer loyalty, and your bottom line.
2020 marks the third occurrence of the annual MarTech Breakthrough Awards. With 2,750 nominations this year coming in from all over the world, the competition was extremely fierce.
Collecting social data is one step of the market research journey, but it doesn't end there. AI can help you categorize raw data in the blink of an eye so you can to sift through actionable insights and craft effective strategies.
The events of 2020 have affected every industry and business. Universities are not exempt. Learn more about their unique struggles, which we were able to analyze through our social listening software
A crisis tends to accelerate shifts in customer behavior. Customers often go looking for new brands or experiences, so you have a great opportunity to win their loyalty. Discover how your multiple locations or SMBs you work with can help.
You've probably heard that social customer care can help your company's reputation and brand loyalty, but just how much? We've gathered some numbers and success stories to help put it into perspective.
Does your business have multiple locations or offices? Whether you help manage social or content strategy for a university, a bank, an online service, or a remote workforce, it's difficult. Here are 4 areas that can make it easier.
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