You've probably heard that social customer care can help your company's reputation and brand loyalty, but just how much? We've gathered some numbers and success stories to help put it into perspective.
When making a statement on current events or crises, listening before you speak is crucial. Know your audience's stance, know your brand, and analyze how you can contribute. Check out three brands' responses and their audiences' reactions.
Is your content management not going as smoothly as you'd like? Take a close look at these elements of content creation: tailoring content to your audience, collaboration and workflow, automated publishing, and up-to-date technology
Manually keeping track of all your social platforms isn't easy. It eats up valuable time, and messages can fall through the cracks without a system to track them. Stay on top of your social media marketing with Nuvi’s Enterprise Solutions.
Marketers that keep their ear to the social media ground will be among the first to know about upcoming trends, giving them the opportunity to get ahead of the competition. Stay up-to-date on real-time trends, audience insights, and more!
Nuvi's Language Engine analyzes customer sentiment, verb tense, subjectivity, and vulgarity. All these insights help companies narrow in on the ways their customers perceive them.
In December 2019, Netflix released a Brazilian focused Christmas Special called "The First Temptation of Christ." The Special raised an extreme amount of negative sentiment and actions that could have been prevented with social listening.
Does your business have multiple locations or offices? Whether you help manage social or content strategy for a university, a bank, an online service, or a remote workforce, it's difficult. Here are 4 areas that can make it easier.
Help your small teams have bigger results! With Nuvi's suite of solutions, your team can use notifications, scheduling, internal notes, automation, easy data reporting, and built-in data analysis to increase efficiency and output.
Risk Management can be a difficult and painstaking process. And if it goes wrong, well, the results usually aren't good. Gather and analyze social data to inform your COVID reopening strategy and future risk management strategies today!
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