Small Business

NUVI is the secret social media weapon for small and medium sized businesses

Whether you’re an army of one or a troop of two hundred, NUVI will enable you to understand and act on the social media conversations that impact your business, with minimal cost and effort.

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Capture Leads and Engage with Your Audience

Consumers are asking questions, sharing life experiences, expressing their likes and dislikes, and connecting with each other more and more through social channels. NUVI will allow you to:

  • Identify people who need your product and interact with them at the right time
  • Create meaningful relationships with influencers in your market
  • Leverage fans to help you spread your message further than you can on your own
  • Understand your audience on a personal level and tailor your product or service to meet their needs
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Instantly Support Your Customers

You may not have a call center or an extensive customer support team, but your customers expect you to answer their questions immediately, respond to their frustrations promptly and empathize with them personally. NUVI is a cost-effective tool to:

  • Capture and categorize customer feedback and questions quickly
  • Respond immediately to questions or angry vents before they spread
  • Thank and encourage fans who are promoting your product
  • Act on competitors’ weaknesses or failure to respond to their clients needs
  • Engage with many customers at the same time, with limited resources and minimal effort

Affordable Investment

You may not have a large budget for social media monitoring and engagement, and even if you did you would want to make sure any investment in this area will have a measurable return. NUVI provides hundreds of small and medium businesses with:

  • Pricing flexibility that starts at a few hundred dollars and allows you to test it out before making a significant commitment
  • Measurable ROI related to customer loyalty, retention, reduced support and communications costs
  • Publishing functionality in addition to monitoring and reporting capability so you don’t have to invest in multiple tools
  • Rollover data plans that allow you to pay only for the data you analyze, and keep a consistent budget while the conversation fluctuates up and down

Full-Service Social Media Management

Even if you’re a large and growing organization, you may not have the human resources on your team to engage in social media effectively. You know you need to do it, but you may not know where to begin, or what strategies are best. NUVI can provide your company with:

  • Weekly, monthly, quarterly and annual reports that analyze and reveal actionable insights about your company, your products, your people, your customers and your competitors
  • Monitoring services and alerts to keep you current with the relevant conversations and alert you if something important happens
  • Strategy consulting beginning with an audit that will tie your overall business objectives to specific social media tactics, followed by an action plan tailored to your company and your audience
  • Content curation and publishing in partnership with your existing agencies and on a schedule that makes sense for your market
  • First response engagement to acknowledge customer questions and concerns and connect them with the right information or individuals in your organization that can best serve their needs

Easy to Set-up, Use and Understand

If you’re not a social media guru, you don’t have the time to become one. But you do want to understand how social media is impacting your business, and act on the insights available from the data. NUVI is ideal for you because:

  • You can learn how to use it in minutes, without a degree in NLP or Statistics
  • NUVI Visualizations are intuitive and help you make sense of large amounts of data at a glance
  • Reports can be generated and shared with your clients, your boss, your partners or your team with a single click
  • NUVI provides access to all your social data and the conversations about your business in one location

Competitor Insight and Monitoring

Businesses of all sizes are still trying to understand the impact and value of social media. If you embrace it and can leverage it effectively before your competitors do, you’ll have a tremendous advantage. NUVI gives you the power to:

  • See what the fans and followers of your competitors are saying, what they like and don’t like
  • Find people who are looking for alternatives to your competitors’ products and services at the right time
  • Compare how your social content and engagement stacks up against your competitors
  • Create products and services to exploit the weaknesses in your competitors’ products
  • Identify trends and popular themes as they emerge so you can respond before your competition does
  • Business Wire
  • Emperitas Services Group
  • Publicis
  • Struck

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Managing each of the variables that come with a social strategy doesn't mean you need 10 different tools. Cut through the noise with insights from industry leading technology that doesn't require a data scientist.

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