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The All-in-One Customer Engagement Platform

Nuvi is, at its core, a customer engagement platform designed to get you and your customers communicating in a more efficient and relationship-building way. Social listening with Nuvi allows you to embrace your audience: respond to their concerns, fulfill their customer service needs, and retain them as loyal customers.

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3 Keys to Creating Engagement

Customer engagement is nearly impossible if you don’t know where your audience is both physically and virtually. With social listening, see conversations about your brand, or your competitors’, and know where they are happening, then engage with those customers—all in real-time.

Knowing where your customers spend their time helps you in your goal to develop a relationship with them and foster long-term brand loyalty.

“Having the right content marketing platform for implementing a customer experience strategy can foster more genuine interactions with your audiences and more long-lasting trust and loyalty.”

Finding Where Your Customers Are

Physical Location of Your Customers

By knowing where your audience is physically, you can be better equipped to present your message to them in a more personalized way. Social listening will make it easier to identify when customer engagement strategies need to be tweaked due to location differences.

With NUVI:

  • Speak to topics and improve relatability by referencing local events, concerns, and talking points
  • Optimize your ad campaigns, social, PR, and more to get better results per location
  • Answer whether this conversation happening in Pakistan or New York City or Des Moines? What colloquial terms might you use? Does one group feel differently about your brand than another? See the whole picture

Virtual Location of Your Customers

By understanding where your audience is across the web, you can tackle new projects and customer engagement tactics for reaching them on those channels.

With NUVI:

  • Speak to topics and improve relatability by referencing the groups’ or conversation’s concerns and talking points
  • Actively interact with them directly on their online conversations and stop wasting valuable time and resources by simply relying on your audience reading your content.
  • Is the conversation on Twitter, on the Tampa Bay local news, or in The Guardian? Why are they virtually congregating there? At each virtual location, how much of each target audience is represented?

Improve Your Ability to Find Customers

With Nuvi Listen, know whenever someone mentions your brand across the web (whether @mentioned or not).

  • Catch negative reactions as they occur and respond to and resolve concerns just as quickly
  • Know when spikes in conversation are happening and jump in to discover key influencers, the most impactful talking points, and where it’s happening– physical or virtual

By knowing where your customers are, and how they’re acting, you can react and respond to problems before they get out of hand, empathize with their concerns or worries, and rejoice with them when things go right.

Interacting with Customers

Once you know where your customers are, interacting with them is key. Each business and audience is unique, so customer engagement processes and strategies will vary. Here’s how Nuvi can enhance and work with your process.

Identify social media opportunities

NUVI Listen

NUVI’s proprietary Language Engine is industry-leading with 80% accurate sentiment analysis. It is the foundation on which all our solutions are built to give you the best data instantly— a necessity for customer engagement today.

With NUVI Listen:

  • Instantly comment on a post, give it a like or love, and share it without going to the native platform via our patented and iconic bubble graph
  • Immediately identify customers with concerns, click on their profile, and DM them to discuss their concerns more personally
  • Instant alerts notify you of potential emergencies via email, SMS, or Slack
  • See spikes in positive or negative conversation and quickly determine why they’re occurring

NUVI Engage

Customer engagement is more difficult to manage the larger your brand and customer base becomes. Build brand loyalty by managing your thousands (or millions) of DMs, @mentions, or comments, interacting with engaged customers, and working more smoothly with influencers through NUVI Engage–our primary customer engagement platform.

With NUVI Engage:

  • Set up custom queues to go to certain teams based on keywords, language, or other rules
  • Once queues are made, DMs, comments, or @mentions are auto-categorized according the rules you set
  • Flag high priority DMs, comments, or @mentions
  • Team members can claim and own incoming messages
  • Built to flow with your team organization, not the other way around

NUVI Review

To further develop your online presence and customer engagement strategies, managing and responding to reviews is critical as they are an integral part of a customer’s purchasing decision.

  • Catch negative reactions as they occur and respond to and resolve concerns just as quickly
  • Know when spikes in conversation are happening and jump in to discover key influencers, the most impactful talking points, and where it’s happening– physical or virtual

By knowing where your customers are, and how they’re acting, you can react and respond to problems before they get out of hand, empathize with their concerns or worries, and rejoice with them when things go right.

Customer engagement can be unparalleled in its ability to highlight where companies and teams should prioritize their efforts to improve customer satisfaction.

NUVI Analyze

By using Nuvi Analyze, you can see which of your customer engagement strategies are working best.

  • Are you finding success with certain wording in an advertisement? 
  • Are you getting more benefit from online contests or another strategy? 
  • Does a specific type of post have more reach or engagement than others?

All of these insights and more can be used to better inform your strategies and the way you engage your customers.

Build Your Online Presence

Once you know where your customers are, interacting with them is key. Each business and audience is unique, so customer engagement processes and strategies will vary. Here’s how Nuvi can enhance and work with your process.

Real-Time Content Marketing

Interacting with customers in an authentic and efficient way will positively build your online presence on social media. The content you create is the driving force behind every engagement online, and the Nuvi customer engagement platform picks up those engagements whether @mentioned or not and turns them into relationship-building customer experiences.

The more you do this, the quicker your online presence will grow, and the more readily customers will give you their loyalty.

Create Your Content Base

Before customer engagement can occur, you need a strong content base. Work with those Implementing CX Strategies to know what content is coming out when so you can be informed and capitalize on the opportunities.

Those Implementing CX Strategies are using many platforms to provide the foundation for your online presence.

  • Nuvi Plan streamlines and enhances your content management process and allows every team member to see and understand the entire content workflow
  • With Nuvi Capture, you can add to the content implementers can use by snapping pictures with or of customers and uploading them to the platform in one tap
  • Know when content is being published through Nuvi Publish’s organization and scheduling tools

Once the base is built, customer engagement can enrich and bring life to your online presence.

See NUVI’s Customer Engagement Platform In Action

Customer engagement isn’t a single act, or a one-and-done kind of strategy. Building an online presence is about meeting your potential customers where they are, having conversations that encourage them to investigate your product further, and developing loyalty-building relationships with them.

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A full suite of products tailored for creating engaging experiences.

Listen

Intelligent, Intuitive, Real-time Social Listening. Listen before You Speak.

Plan

Collaborative planning to advance your customer experience strategy.

Publish

Show your audience you listen. Deliver cohesive multichannel communication.

Engage

Interact with Your Audience Meaningfully. Authentic. Genuine. Personable.

Analyze

Actionable analysis to perfect strategy. Innovate and connect through data.

Locate

Consistent and accurate listings across the web. Show up and be found.

Review

Powerful, intuitive reputation management. Become the obvious option.

Capture

Instantly compliant content in a mobile app. Every employee a marketer.

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