Nuvi is, at its core, a customer engagement platform designed to get you and your customers communicating in a more efficient and relationship-building way. Social listening with Nuvi allows you to embrace your audience: respond to their concerns, fulfill their customer service needs, and retain them as loyal customers.
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Customer engagement is nearly impossible if you don’t know where your audience is both physically and virtually. With social listening, see conversations about your brand, or your competitors’, and know where they are happening, then engage with those customers—all in real-time.
Knowing where your customers spend their time helps you in your goal to develop a relationship with them and foster long-term brand loyalty.
By knowing where your audience is physically, you can be better equipped to present your message to them in a more personalized way. Social listening will make it easier to identify when customer engagement strategies need to be tweaked due to location differences.
With NUVI:
By understanding where your audience is across the web, you can tackle new projects and customer engagement tactics for reaching them on those channels.
With NUVI:
With Nuvi Listen, know whenever someone mentions your brand across the web (whether @mentioned or not).
By knowing where your customers are, and how they’re acting, you can react and respond to problems before they get out of hand, empathize with their concerns or worries, and rejoice with them when things go right.
Once you know where your customers are, interacting with them is key. Each business and audience is unique, so customer engagement processes and strategies will vary. Here’s how Nuvi can enhance and work with your process.
NUVI’s proprietary Language Engine is industry-leading with 80% accurate sentiment analysis. It is the foundation on which all our solutions are built to give you the best data instantly— a necessity for customer engagement today.
With NUVI Listen:
Customer engagement is more difficult to manage the larger your brand and customer base becomes. Build brand loyalty by managing your thousands (or millions) of DMs, @mentions, or comments, interacting with engaged customers, and working more smoothly with influencers through NUVI Engage–our primary customer engagement platform.
With NUVI Engage:
To further develop your online presence and customer engagement strategies, managing and responding to reviews is critical as they are an integral part of a customer’s purchasing decision.
By knowing where your customers are, and how they’re acting, you can react and respond to problems before they get out of hand, empathize with their concerns or worries, and rejoice with them when things go right.
By using Nuvi Analyze, you can see which of your customer engagement strategies are working best.
All of these insights and more can be used to better inform your strategies and the way you engage your customers.
Once you know where your customers are, interacting with them is key. Each business and audience is unique, so customer engagement processes and strategies will vary. Here’s how Nuvi can enhance and work with your process.
Interacting with customers in an authentic and efficient way will positively build your online presence on social media. The content you create is the driving force behind every engagement online, and the Nuvi customer engagement platform picks up those engagements whether @mentioned or not and turns them into relationship-building customer experiences.
The more you do this, the quicker your online presence will grow, and the more readily customers will give you their loyalty.
Before customer engagement can occur, you need a strong content base. Work with those Implementing CX Strategies to know what content is coming out when so you can be informed and capitalize on the opportunities.
Those Implementing CX Strategies are using many platforms to provide the foundation for your online presence.
Once the base is built, customer engagement can enrich and bring life to your online presence.
Customer engagement isn’t a single act, or a one-and-done kind of strategy. Building an online presence is about meeting your potential customers where they are, having conversations that encourage them to investigate your product further, and developing loyalty-building relationships with them.
Intelligent, Intuitive, Real-time Social Listening. Listen before You Speak.
Collaborative planning to advance your customer experience strategy.
Show your audience you listen. Deliver cohesive multichannel communication.
Interact with Your Audience Meaningfully. Authentic. Genuine. Personable.
Actionable analysis to perfect strategy. Innovate and connect through data.
Consistent and accurate listings across the web. Show up and be found.
Powerful, intuitive reputation management. Become the obvious option.
Instantly compliant content in a mobile app. Every employee a marketer.
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